Frequently Asked Questions

Explore frequently asked questions relating to our label, including information on payment methods, deliveries and extra services such as jewellery engraving.

FAQs

WHICH PAYMENT METHOD DO YOU ACCEPT?

We accept the following cards for payment of purchases made online:

Paypal

Visa

Mastercard

Maestro

American Express


 

ENGRAVING SERVICE

Unfortunately, we do not offer engraving service at this time.


 

HOW DO I MEASURE MY RING SIZE?

Please see Ring Size Guide Option


 

WHAT ARE YOUR DELIVERY CHARGES?

Please see Delivery Options


 

WHAT IS YOUR POLICY FOR RETURNS AND EXCHANGES?

Please see Exchange and Policy option


 

CAN I CHANGE OR CANCEL MY ORDER?

Cancellations can only be made if your order has not yet been dispatched. For any enquiries regarding cancellations, please contact our customer service team. We will advise as to what action can be taken.